Returns

Returns Policy

Due to the sensitive nature of research chemicals and safety regulations, most sales are final. Review eligibility criteria and processes below.

Shipping damage

  1. Report damage within 48 hours of delivery.
  2. Provide photos of packaging and product damage.
  3. Retain all original packaging materials.
  4. Do not open or use the damaged product.

Wrong product shipped

  1. Contact us within 7 days of receipt.
  2. Product must be unopened and unused.
  3. Original packaging and seals intact.
  4. Valid order confirmation for comparison.

Quality issues

  1. Independent third-party analysis required.
  2. Purity must be significantly below stated levels.
  3. Analysis costs may be customer responsibility.
  4. Product must be unused and properly stored.
Non-returnable items

Items that cannot be returned

Safety and policy considerations mean certain materials are never eligible for return.

  • Opened containers
  • Used or contaminated products
  • Products exposed to air or moisture
  • Improperly stored items
  • Custom or special orders
  • Products ordered by mistake
  • Change of research direction
  • Items past 30-day limit
Return process

How to initiate a return

We document every step to maintain chain of custody and protect research integrity.

  1. 1

    Contact customer service

    Email returns@anubis.estate with your order number, product details, and reason for return. Include photos if applicable.

  2. 2

    Receive return authorization

    We'll review your request and provide a Return Merchandise Authorization (RMA) number if approved. Do not ship without an RMA.

  3. 3

    Package and ship

    Package the item in original packaging with RMA number clearly visible. Use a trackable shipping method. Customer pays return shipping unless we made an error.

  4. 4

    Processing & refund

    Once received and inspected, we'll process your refund within 5–10 business days. Refunds are issued to the original payment method.

Refund timeline

  • Credit cards: 3–5 business days.
  • Bank transfers: 5–10 business days.
  • Cryptocurrency: 1–3 business days.
  • International: up to 15 business days.

Refund amounts

  • Product cost: full refund if eligible.
  • Shipping: only if our error.
  • Return shipping: customer responsibility.
  • Restocking fee: may apply (15%).

Need help?

Contact Returns Department

Email: returns@anubis.estate

Phone: support@anubis.estate

Hours: Monday - Friday, 9 AM - 5 PM CT

Return Address

Anubis Research Returns
1675 Linneman Rd
Des Plaines, IL 60016

Include RMA number on package